أثر استخدام تكنولوجيا المعلومات و الاتصال في جودة الخدمة : دراسة على عينة من عملاء موبيليس

الملخص EN

The current research aims at unveiling the effect of Communication and Information Technology on service quality.

To reach the objectives of the study, the survey method has been adopted through an electronic questionnaire which has been designed and distributed to a sample of Mobilis clients.

SPSS 26 and AMOS 26 were used to analyse the collected data using different tools to analyse the results and test the hypotheses.

The most significant results obtained from this study portray a statistically significant effect of communication and information technology on service quality.

Moreover, there is a statistically significant effect of each element from the information and communication technology’s; namely human resources, equipments, softwares, networks and data bases on service quality.