الإدارة الإلكترونية و خدمة المواطن : دراسة ميدانية على المؤسسات العمومية من منظور سوسيولوجي

الملخص EN

This study aims to identify or recognize the services pronded by the electronic administration for citizens.

After the adoption of Algeria electronic management project in 2013 and for achieving the objectives of this stady a questionnaire has been used to collect data from the sample members of study which amounted to 50 individuals and a set of results have been deducted: Electronic administration rid the citicens of bureucratic complexitives and vacillate their administrative deals.

End Electronic administration serves citizens in terus of time and effort reduction This study recommends the importance of generalizing this modern administrative method on the rest of the institution departments and its sectors and not limiting it to one department or interest due to its positives which serve the public interest and archieve the objective of the institution.