التحليل المؤسسي لنظم الوساطة الإدارية : دراسة مقارنة بين السويد و المغرب و تونس

الملخص EN

The general scope of the research paper concerns to what we have termed the public services ombudsmen, specifically about the administrative mediator, but we will focus on it individually and define its main features in the second part.

we found in the scope of these organization which the mediator takes the role of an observer ,supposed that the Swedish Ombudsman, which is the cradle by the Western model , has been applied and adopted to a large number of administrative structure .thus this research traces the analytical management practices by each model at institutional level , and to determine the extent of the difference and similarity between them by reference to performance indicators and the relationship with The administration.

we will also display the mediator's work by analyzing according to Annual reports in each country, and comparing from to find out the common points of how to treat, the cases and grievance offer by the mediator and the requests for arrangement and Solution which concerning to disputes in Sweden, Tunisia and Morocco.