السمات الشخصية و أثرها على الصراع التنظيمي للعاملين في الإدارة العامة للجوازات بوزارة الداخلية-قطاع غزة

الملخص EN

The study aimed to identify the impact of Personal Traits on Organizational Conflicts among the Employees of the General Directorate of Passports in the Ministry of Interior- Gaza Strip.

The study followed the analytical descriptive approach; data were gathered by questionnaire as a tool for data collection.

(66) questionnaires were distributed to employees working in the General Directorate of Passports and the directorates at the Ministry of Interior-Gaza Strip.

A comprehensive survey method was used to collect data.

The most important findings of the study are as follows: All the paragraphs of (personality traits) were achieved from the study population with a relative weight (74%)، which is a (large) degree.

This indicates that the personal traits are widely available among the employees of the General Directorate of Passports.

This leads to the conflict and negatively affects the success and development of the work.

The aggressive personality got the highest degree which is (79.

60%) by the sample members، while the extroversion personality got the lowest degree which is (69.

80%).

Also، the results indicated that there are many forms of conflict that can be found in different levels in the organization، the most important of which is the lack of compatibility of objectives، which is limited to the exchange of objectives، the competition of resources for their limitedness or scarcity، and problems in the design of the structure and work design، (Duplication)، communication constraints، lack of clarity of responsibilities، change in competencies، poor performance standards and bonuses، and lack of availability of alternatives such as expertise.

And a change in performance standards and rewards، which escalates the conflict across the structure.

The study mainly recommended: - Apply modern management strategies in dealing with organizational conflicts at the Ministry of Interior.

- Develop the positive personality traits of employees by instilling positive behavioral and value patterns and extinguishing negative traits through guidance، supervision and follow-up by the preparation institutions and the human resources development department.