المعاملات الحكومية مشكلات متعددة : العراق نموذجا

الملخص EN

Every one of us did fall into the deadly routine of long procedures in any of the offices of the government ministries, each of us has had such a situation once or several times, in the light of his serious eagerness and hard diligence to finalize legitimating his personal document may encounter some obstacles that may delay the completion of his document or may reach a dead-end without any logical reason from the citizen side, and sometimes the citizens may find unreasonable delay in the process of finalizing this personal documentandsuch delay is in fact terminates citizens ' enthusiasm of finalizing this personal document.

There are some demands from the governmental employ that may not be important for doing and finalizing this personal document, it might may be systemic aspects, or may be human-induced obstruction.

Some staff members comes late to work and may not complete much of their work, the governmental employ must be patient, and co-operate with the public, it is part of his work he has to be patient, He must sought to complete the procedures of the personal document of the citizens, for, some citizens may travel from distant places in order to finalizing this personal document.

It is the duty of the staff to receive the citizens with a smile and to complete the process of his document letter until the citizen finish his quest and leaves the building and he is satisfied and does not have to search for a broker to complete his personal document.

Rehabilitative courses in the human and administrative and social spheres of staff must be held in order to accommodate the handling of many types of human beings, since people are not the same mentality.

All employees are required to understand that this work is a secretariat and a message and that personal perception is excluded.

The employee must be aware that placing him in any location means trust, trust means responsibility and without such confidence that he is placed in this sensitive place where he receives the citizens and assists them in completing and finalizing their personal documents, as well as speaking reason with the citizens and advising them not to rush the process of completing the official papers so that they are not subject to disruption or They expose the people who are employed in these circles to the crowd and make them unable to serve all the people on this day well because of their urgency.

The question here is: how do some companies in different sectors do business and terminate transactions without having citizens to attend, and some governmental offices still stall the citizen's personal document affairs under flimsy pretexts? What's the reason? Is it job security? The penalties must be severe and do not protect any employee who is negligent or neglected because if there is no punishment, there will be no law.

.