الحكومة الإلكترونية كمدخل لتحقيق جودة الخدمة العمومية : الحكومة الإلكترونية في البحرين نموذجا

الملخص EN

This study aims to shed light on the subject of e-government and its contribution to achieving the quality of public service in Bahrain, and this study was based on a case study method through studying the experience of the Bahrain e-government, which is considered the pioneer in this field in the Arab world, and trying to benefit from it in The establishment of electronic government in Algeria.

The study reached a set of results, the most important of which is that the experience of the Kingdom of Bahrain in the field of e-government is a successful experience, concerned with providing high-end electronic services to its clients in a way that satisfies them and we can refer the progress made by the Kingdom to the clear growth strategy that it adopted, which was based on the best international standards in addition to its dependence on the experiences of developed countries in This area, and to provide the necessary ground for the implementation of the project.