بعض عوامل النجاح الحرجة لإدارة الأزمة في المنظمات الصحية مستشفى تكريت العام أنموذجا : دراسة استطلاعية

الملخص EN

The current research dealt with one of the important issues, which is crisis management, and the importance of the topic comes to the many crises that business organizations are exposed to in general within the local environment, health organizations and service organizations in particular, which have a direct relationship to human life and health.

The research has identified a number of goals that it seeks, namely: to identify the types and causes of crises that can occur in the health organization in question, how to address them through some of the critical success factors approved in the current research, how to deal with these crises and ways to reduce or address them When it happens.

To achieve the goals of the research, (40) forms were distributed to the members of the research sample consisting of (senior management managers, section managers, and heads of people in the health organization in question).

According to the correct scientific and practical foundations, the research reached a set of conclusions, the most important of which are: 1.

Crises have exceptional emergency situations facing organizations and may deplete their energies, resources and capabilities, which leads to the inability to deal with them in the usual ways.2.

We cannot always judge the results of crises that occur negatively, as they can be positive through the experiences and lessons learned by the organizations.