تشخيص مستوى أزمة جودة الخدمات الصحية : دراسة استطلاعية لآراء عينة من مرضى المستشفيات في صلاح الدين

الملخص EN

The health service crisis is a contemporary challenge that all health organizations seek to overcome by improving the level of services provided and their disease, which is reflected in their reputation and value.

The research aimed to luxury to diagnose the level of crisis that health services are experiencing compared to the level required globally, and the research community has represented patients who fall into Governmental hospitals in Salah al-Din Governorate, a random sample of 75 recumbent was chosen to represent the research community, and cluster analysis was used to classify the variables and arrange them according to their importance, within the SPSS program for data analysis, the research reached a set of conclusions, the most important of which is "awareness" The dimensions of the level of the health services crisis by the individuals surveyed, and in varying proportions, and the trust crisis is the primary and central dimension most influential in the events of the health crisis, and based on the findings of the research presented a set of recommendations, the most important of which were: Emphasis on deepening awareness among workers about addressing the service crisis The health in our hospitals cannot be overlooked except through the convergence of a package of dimensions of quality of service in an integrated manner without any shortage or failure in its dimensions, and the basis for it is confidence to reach a distinguished service.