درجة تطبيق معايير مالكولم بالدريج للجودة الشاملة في مؤسسة اتصالات الجزائر من وجهة نظر العاملين بها

الملخص EN

This study aimed to identify the degree of The Malcolm Baldrige Criteria for Performance Excellence application in AlgeriaTelecom corporation from employees perspective.

In addition to determining the role of variables of each type، age، qualification and years of experience and job title on it.

The research problematic was as follow: To what extent are The Malcolm Baldrige Criteria for Performance Excellenceapplied in Algeria Telecom corporation in Chlef، from employees perspective? To achieve the objectives of the study، the study was conducted on a random sample of 66 employees of the AlgerianTelecom Corporation in Chlef، distributed a questionnaire consisting of two axes: The first axis includes the personal data of the sample: (type، age، qualification، years of experience and job title)، while thesecond axis includes seven dimensions which constitute The Malcolm Baldrige Criteria for Performance Excellence whichare: leadership، strategic planning، customer focus، operation management، workforce focus، process management andresults (output quality).

The reliability of the tool was verified using the credibility of the arbitrators، as well as ensuring that the tool was stable usingthe Alpha Kronbach coefficient.

The total value of stability was 0.

953 which is very high.

The data were analyzed using thestatistical packages of social sciences.

The study found the following results: .

* *The assessment of the members of the research sample to the degree of application of the criteria of the seven MalcolmBaldrige quality Award in Algeria Telecom Corporation in Chlef is generally large.

•There were no statistically significant differences between the average responses of the research sample members towardsthe degree to which the criteria of the Malcolm Baldrige Quality Award were met by their seven criteria in the AlgerianTelecom Corporation according to the gender variable.

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• There were no statistically significant differences at the level of significance 0.

05 α for the de-gree of application of theBaldrig standards for total quality in Algeria Telecom Corporation in Chlef due to the variable age.

• There were no statistically significant differences at the level of significance 0.

05 α for the de-gree of application of theBaldrige standards for total quality in Algeria Telecom Corporation in Chlef due to the variable years of experience in theinstitution.

.

• There were no statistically significant differences at the level of significance 0.

05 α for the de-gree of application of theBaldrige standards for total quality in Algeria Telecom Corporation in Chlef due to the variable of scientific qualification• There were no statistically significant differences at the level of significance 0.

05 α for the de-gree of application of theBaldrige standards for total quality in Algeria Telecom Corporation in Chlef due to the variable of job title.