مساهمة الخدمات المصرفية الإلكترونية في تحسين جودة الخدمة المصرفية : دراسة حالة الصندوق الوطني للتوفير و الاحتياط -بنك-وكالة الوادي

الملخص EN

This study aimed identifying the contribution of E- banking services in improvement the quality of banking service, Thus, a special model has been adopted to study of the previous relationship, based on the following dimensions: Reliability, Responsiveness, , Security, The study was applied to the CNEP -Banque- EL-Oued Agency, where 120 questionnaires to the bank's customers - only 90 valid for analysis, The data was analyzed through the SPSS, The study reached the following conclusion; - E-banking services have contributed to improving the quality of banking service through the following dimensions; Reliability, Responsiveness- E-banking services did not contribute the quality of banking services through dimension Security.