تقييم مخرجات نظام إدارة سلامة الغذاء وفق معيار الايزو 22000 بمؤسسة كوكا كولا سكيكدة من وجهة نظر الزبائن

الملخص EN

This study aims to evaluate the outputs of the Food Safety Management System according to the international standard ISO 22000 at The Coca-Cola Company in Skikda, from the viewpoint of its customers.

An analytical descriptive approach has been adopted, by using a questionnaire as the main tool for data collection, which has distributed to a random sample of 383 customers.

The study concluded that the outputs of the ISO 22000 food safety management system represented by quality products, safe, green and innovative products, have an average level of 66.

84%, in achieving the satisfaction of customers of the Coca-Cola Company in Skikda, because most customers do not believe that Coca-Cola products are safe nor they pose no risk to their health.