صفوف الإنتظار و مدى نجاعتها في تحسين الأداء للمؤسسات الصناعية : دراسة حالة المؤسسة الصناعية للآجر و القرميد لولاية تيسمسيلت

الملخص EN

: The aim of this Study is to explain the role of the waiting Queue models in evaluating the production system and finding solutions to the problems that the system suffers in the organization.

The study is limited by reaching the optimal number of service channels that reduce waiting time, The Study concluded that the best possible number of service channels is two channels rather than one channel, resulting in a low waiting queue on the one hand and lower overall costs on the other.

The study recommended the need to work in various quantitative methods, and waiting queue models are one of the most important methods used in quantitative analysis technique