عمليات إدارة المعرفة و دورها في تعزيز التغيير الإستراتيجي : دراسة حالة "مؤسسة اتصالات الجزائر وكالة بشار" باستخدام النمذجة بالمعادلات الهيكلية

الملخص EN

This study aimed to identify the role of knowledge management, through its operations, which is to diagnose knowledge, generate, store, share, and apply knowledge, in promoting the process of change in the strategic area, and has been used descriptive approach, and analytical method to test the hypotheses of the study.

The data was also collected through a questionnaire distribution, designed for this hypothesis, and processed in a structural equation manner, using SmartPLS 3 program, the study concluded that there is a positive impact of knowledge management in promoting strategic change.

It was also turned out that knowledge management processes, which affect the promotion of strategic change, is the process of storing knowledge, and the process of sharing knowledge, in the institution under study which is Algeria Telecom Foundation - Bechar Agency.

Key Words: knowledge, knowledge management, Algeria Telecom, change, strategic change.

JEL Classification: D83.