مساهمة أنظمة الأمن و السلامة المهنية في تحسين جودة الخدمة الصحية من وجهة نظر مقدمي الخدمة : دراسة حالة المؤسسة الاستشفائية العمومية بوزيدي لخضر (برج بوعريريج)‎

الملخص EN

This study aims to identify employees' security and safety systems in health-care organizations and its contribution to improving the quality of health service (from the service provider point of view).

In order to achieve the study's goals, we used the analytical descriptive approach in describing and analysing the studied phenomenon.

As for the research tools, a questionnaire was used as an essential research tool, which was divided according to likert scale.

The questionnaire was distributed on a group of workers (medical and administrative staff) in the Public Hospital Establishment “Bouzidi Lakhdar” – Bordj Bou Arreridj.

A set of statistical tools was used to process the data based on SPSS V.

22 for testing hypotheses and answering the main study question.

The study main findings were: there is an acceptable safety and quality levels in the organization under study, and also there is an inversed relationship between the two variables.

Key Words: (security systems, Health, health institution, occupational safety, quality of health service).