أثر سلوك المواطنة التنظيمية على الاحتراق الوظيفي لموظفي اتصالات الجزائر : دراسة حالة مؤسسة اتصالات الجزائر بالأغواط

الملخص EN

The purpose of this paper was to investigate the impact of organizational citizenship behavior on the burnout of the employees of the Algerian Telecommunications Corporation in Laghouat.

Data collected using a simple random sampling method and questionnaires obtained from 60 respondents who serve as permanent staff at Algeria Telecom Agency in Laghouat.

Of the 45 questionnaires obtained, only 33 are valid for analysis.

The results show that employees who engage in more OCB are subject to burnout, but at the same time they may increase their feelings of personal achievement and job identification, which in turn can help reduce burnout.