أثر أبعاد جودة الحياة الوظيفية على تحسين نوعية الخدمة العمومية المقدمة من قبل الجماعات المحلية لولاية قسنطينة

الملخص EN

We aim through this research study to assess the impact of quality of work life, in local groups of Constantine city, on the improvement of public service.

To attain this objective, a descriptive approach and a statistical one were used, in addition to a sample of 391 people randomly drawn from a population of 9168 employees in the local groups of Constantine city.

The results of the empirical study show that the local groups does not give the same degree of importance to the different dimensions of quality of work life.

Also The study concluded that there is a statistically significant effect of the quality of work life dimensions on the improvement of the public service provided by a given local groups.