استخدام تكنولوجيا المعلومات في تحسين الخدمة العمومية

الملخص EN

The introduction of information technology, computer and communication is a real revolution in the world of management through the transformation of business and traditional administrative services to electronic and the emergence of an electronic management to protect and upgrade the administrative entity in order to provide service at high speed and accuracy.

The use of ICT contributes to simplify the administrative procedures, to facilitate and accelerate the decision- making process and enable the administrations to plan efficiently and effectively and provide the quality of electronic services according to substantive and technical standards in keeping with the times.

So what are the components of e- management? How they contribute to improve the public service? And what are the obstacles to the transition to e-management?