مكونات إدارة المعرفة في فندق فلسطين : دراسة تحليلية

الملخص EN

The research seeks to analyze the knowledge managementcomponents that are concerned with improving the knowledge of hotelorganizations in order to improve the performance of their serviceactivities, and to identify weaknesses in the knowledge process.

Thesecognitive ideas were applied at the Palestine Hotel for the purpose ofproducing practical results that prove the validity of the knowledgeprocesses in determining the knowledge level.