إشكالية تطبيق إدارة الجودة الشاملة و دورها في تحسين الأداء المالي للمؤسسات الاقتصادية الجزائرية

الملخص EN

The purpose of this paper is to highlight the reality of Total Quality Management and to determine the role that this philosophy plays in improving the financial performance of Algerian enterprises.

The data were collected through a questionnaire, which was distributed, to 55 Algerian institutions that obtained the ISO certificate, and it was randomly selected from the Algerian west.

In order to answer this problem.

We have used the Confirmatory Factor Analysis (CFA).

Where the modeling of structural equations was used through the Partial Least Squares - Path Modeling method (PLS-PM), so as to test hypotheses and to define the relationship between TQM implementation and the financial performance of Algerian enterprises.

The findings of the study revealed the positive effect of the dimensions of TQM on financial performance of Algerian enterprises.