واقع الخدمات الإلكترونية في البنوك الجزائرية و مدى رضا العميل عنها : دراسة حالة البنك الوطني الجزائري وكالة تلمسان

الملخص EN

The aim of this study is to give a real picture of the Algerian banking system, which has known many developments and endless changes due to the manifestations of globalization and increased competition between banks in terms of quality and quality.

The electronic services are one of the most important services provided, which contributed greatly to reducing the effort and time For customers, we have conducted a survey of a sample of BNA's customers who have shown their satisfaction with the idea of diversification and innovation in the banking services offered, which make electronic banks very close to their customers.