قياس تأثير التحسين المستمر (من خلال ثلاثية جوران)‎ في تحقيق إدارة الجودة الشاملة بالمؤسسات الخدمية الخاصة من وجهة نظر العاملين فيها : دراسة ميدانية

الملخص EN

The study aims to highlight the impact of continuous improvementthrough the juran trilogy they are quality planning, quality control and quality improvement in achieving total quality management, The study was carried out on a sample of workers in Algerian private service institutions.

This study has found there is an effect of quality control and improvement in achieving total quality management From the point of view of workers in the institutions under study.