أثر منهجية كايزن على الأداء المالي للبنوك الإسلامية في الأردن

الملخص EN

The study aims at measuring the effect of the Kaizen methodology dimensions (continuous improvement) from the perspective of Deming methodology on financial performance of Islamic Banks in Jordan.

The analysis unit was the employees of the Islamic banks in Jordan.

The questionnaire was developed and distributed to (410) employees, however, (302) questionnaires were retrieved from various Islamic banks in Jordan; that rate (73.6%) of the total distributed questionnaires.

This study was based on a descriptive and analytic approach through a field study.

The results of study showed a statistically significant effect of two dimensions of the Kaizen methodology (planning and act) on financial performance.

The study recommended the need for more research and studies to identify the impact of Kaizen methodology's reliance on overall performance within the various nehlamic banks organizations.

Also, the present study recommended the necessity to have a directed special attention, regarding documenting the results of the changes taking place; as a result of the progress control in the improved processes, in addition to, finding innovative ways to reduce client service costs.