أثر الثقافة التنظيمية في تطبيق مفهوم إدارة الجودة الشاملة : دراسة ميدانية بالمصلحة البيومترية لبلدية سعيدة

الملخص EN

Organizations seek to increase their efficiency and quality of services in order to achieve the needs of society, and have the flexibility and dynamism of change, so that comprehensive quality management is one of the modern entrances to achieve the goals of institutions, by improving the quality of services, and the application of this remains dependent on factors supporting them, and the most important of these factors should create a organizational culture for the institution towards adopting the values of comprehensive quality, this article deals with concepts related to organizational culture and overall quality management, by improving the performance of the biometric interest of a happy municipality in providing its services, so this article came to address the relationship of culture Regulatory and its importance in applying the concept of comprehensive quality management.