مساهمة إدارة المعرفة كمدخل لتدعيم الميزة التنافسية للبنوك العمومية : دراسة حالة وكالات البنوك العمومية بولاية بسكرة

الملخص EN

It is very clear that knowledge management today tends to include many sectors and in multiple fields and levels, including the financial sector and the education sector, at the governmental level and at the level of organizations and businesses, and in the fields of business, industry, The banking sector is one of the most important sectors in which the application of knowledge management is extremely important.

After examining the theoretical framework for both knowledge management and competitive advantage, this study will demonstrate the role of knowledge management in creating the competitive advantage.

This research paper aims to show the extent to which knowledge management contributes to support the competitive advantage in Algerian public banks and specifically in Biskra.

Through this study it appeared that there is a positive relationship between the independent variable knowledge management with the dependent variable the competitive advantage, in order to create the competitive advantage requires a human resource He has skills and experience