رضا طلاب كلية التربية جامعة المنوفية عن جودة الخدمات التعليمية المقدمة لهم : دراسة لآراء الطلاب

الملخص EN

The current research aims at examining faculty of Education Menofia University students' satisfaction with the quality of the educational services offered to them, through identifying the conceptual framework and the components of students' satisfaction with the quality of the educational services offered to them, represented by: quality of academic services, quality of non-academic services, quality of buildings and equipment, quality of reputation and celebrity of the faculty.

The researcher used the descriptive approach as it is suitable to the topic and nature of the research.

The study sample consisted of (337) students from the 2nd and 4th grade at the faculty.

To achieve the objectives of the research, the researcher designed a questionnaire as a tool to identify the degree of student satisfaction with the availability of educational services at the faculty quality of academic services, quality of non-academic services, quality of buildings and equipment, quality of reputation and celebrity of the faculty.

The frequencies, percentages, mean scores averages, standard deviations, and t test were applied.

The research results revealed that: The degree of the Faculty of Education at Menofia University students' satisfaction with quality of academic services, quality of non-academic services, quality of buildings and equipment, quality of reputation and celebrity of the faculty was intermediate, which requires reconsidering the quality of these services.

The results –also- revealed that there is a statistically significant effect due to the variables (male/ female) in favor of females and the 2nd / 4th grade, in favor of the 4th grade The researcher presented some recommendations and suggestions in the light of these results; including: Holding program and training courses for faculty members and administrators in order to encourage them to develop and constantly update the services they provide to students, building the necessary equipment's to practice students' activities at the faculty, the importance of holding scientific research seminars and conferences to ensure the good quality of reputation and celebrity of the Faculty of Education at Menofia University.