أثر توفير الخدمات المصرفية الإلكترونية في ظل الأزمات على زيادة تنافسية البنوك : حالة تفشي جائحة كورونا

الملخص EN

This study aims to shed light on the diversification of banking services, especially in light of crises, which is what the world is witnessing these days with the spread of the Corona pandemic of all kinds.

The increasing needs of customers has a direct relationship with the development of economic and financial relations.

This is what made us look at how to make the bank keep pace with the aspirations of its customers and the potential of its competitors.

Banks in the world and in Algeria were interested in attracting the largest possible number of customers