عناصر البيئة الداخلية و انعكاسها في ثقافة الجودة : بحث ميداني في جامعة تكنولوجيا المعلومات و الاتصالات-محافظة بغداد

الملخص EN

The current research deals with the topic of the internal environment elements and their reflection in the quality culture of the University of Information and Communication Technology, the research target at determining the level of research variables in the researched field, as well as measuring the level of quality culture of the researched university in order to determine the nature of the relationship and the impact between the elements of the internal environment and the culture of quality in the field researched In pursuit of the research objectives, a set of hypotheses were adopted that centered around the existence of two moral relationships and influence between the elements of the internal environment (organizational structure, leadership, organizational communication, technological development, organizational culture) and the culture of quality.

The research relied on the descriptive and analytical approach in presenting and discussing data.

By relying on the association of the description of the case with its analysis and drawing of results, and by using a set of statistical methods depending on the program (Spss Ver 19) The data of the practical aspect, which included a description of the answers and opinions of the individuals of the sample surveyed (at the University of Information and Communication Technology), totaling 219 individuals, was analyzed, in addition to analyzing the statistical relationships between the research variables.

The internal environment in support of the quality culture of the University of Information and Communication Technology, which means that the attention to the internal environment elements of the researched university administration contributes to improving the quality of its service it provides to its customers