استراتيجية مقترحة لرفع كفاءة العاملين في شركات الاتصالات للتعامل مع الأزمات البيئية و الأمنية : دراسة تطبيقية لمنشأة الشركة المصرية للاتصالات

الملخص EN

The role of telecom companies of important roles in the daily life of wich should be given to the business continuity in telecom companies.

Most of telecom companies didn't care about training employees to deal with environmental and security crisis which can be exposed to it, which threatens its survival, continuity and impacts reputation.

This research targets to achieve high efficiency for employees to deal with environmental and security crisis and review proposal for telecom compnies.

This study takes the descriptive, analytical approach, deductive, interviews and the accurate scientific noticing for reaching right results from the actual sample of (148) employers, distributed survey and tested advavced in telecom Egypt company (smart village) for reaching and inform the level of employers training and their efficiencies to handle crisis.

General recommendations: all governmental agencigees and private agencies must mainstream (management of environmental and security crisis).

University students must attend training programs in telecom companies and other work fields before the end of their study phase about confronting environmental and security crisis.

As recommendations for telecom companies: it must be activate an integrated business environment of communications and organizational training for employers.

Communications: telecom companies must take common vision with modern telecom tools as video conference.

Organizational training: identify financial budget to elaborate real training environmental simulationfor employers.

Recommendations for employers in telecom companies: it must be found effective engagement and instant notification in risk state to crisis management section.

It is a must for employers to communicate continually in organization.

It must concerned by continually training, development and attending seminars about confronting crisis methods.

Conclusion: organizational training lead to raise the efficiency of employers in confronting of rnvironmental and security crisis with ratio 95% 2- telecom Egypt company is concerning by dimensions of work environment (monitoring and implementation – auditing and reviewing – telecommunications – effective procedures) to raise the efficiency of employers in confronting of rnvironmental and security crisis.

Environment work lead to improvement of performance of employers and according the study field, the total influencing of environmental work on the employers efficiency is 98 % .