التجارة الالكترونية وجودة الخدمات

الملخص EN

E-commerce in Algeria has witnessed a remarkable, rapid and sudden development of human capabilities and aspirations, as it enabled the individual to virtually roam through the computer network and e-market with all its offered products and services, which increases the chances of choosing the type of goods offered that the citizen dreamed of obtaining, not to mention the cost Moving to centers and countries that offer such a variety of global and original commodities.

The majority of consumers of this type of trade have resorted to searching for the quality of goods and services that are unfortunately not provided by our local markets.

However, those dealing with this type of electronic commerce have witnessed many failures due to the lack of quality of the goods provided to the customer and their non-conformity with the standards on those pages, which led many of them to abstain and refuse to deal again with this type of trade.

Our topic raises many questions about the fate of electronic commerce in our country, Algeria, in light of the mutual lack of trust between the customer and the seller, and how the citizen can protect himself from fraudulent goods and how satisfied are individuals with this type of trade, all of this we will try to answer it through our presentation of examples of Cases of dealing with this type of electronic commerce in Algeria