الإطار القانوني لحماية المستهلك الإلكتروني من مخاطر التجارة الإلكترونية

الملخص EN

The issue of consumer protection has gained great importance in recent years, and the issue of consumer protection has emerged as an important issue among the issues of social responsibility that organizations must take into account when developing plans and making decisions, and the issue of consumer protection has occupied a prominent place among the political, social and economic issues raised in conferences and seminars.

Consumer rights are considered one of the most important rights that the national and international law has concerned with, as they are linked to the development of societies, especially with the information revolution, and in the presence of digital electronic content, and the advertising revolution that changed the concepts of luxury needs into essential in the life of the consumer.

Where a greater need arose to study the legal framework for the protection of consumer rights, especially since most countries of the world have expressed their desire and willingness to protect this consumer as the weak party in his relationship with the professional (professional) for his lack of sufficient and necessary information about the commodity or service in question that makes him use it in the best way to achieve Has the purpose for which he entered into the contract.

Hence, it was necessary to have a set of protective rules for the benefit of the consumer.

The problem of the study emerged through the researcher's touching and sensing of the risks that may affect society as a result of some wrong practices by those in charge of performing marketing activities in most organizations concerned with services and e-commerce, and the researcher's interest in this has increased due to his sense of the failure of these organizations to protect the rights of consumers.

The study aimed to demonstrate the consumer's need for protection from the traditional and technical perspective, to reveal the extent of the need for consumer protection before concluding the electronic contract, to identify consumer rights in all stages of the electronic contract, in addition to revealing the extent of the consumer's need for information following the conclusion of the electronic contract.

The research concluded with a set of recommendations in this regard by considering paying attention to consumer operations that take place over the Internet through the following: - Raising awareness about this emerging consumption pattern, and the necessity of developing applied legal frameworks related to the implementation of the Consumer Protection Law, in addition to strengthening the coordination of all efforts to activate consumer protection, especially governmental, educational, security, social, economic and religious efforts, and national civil society organizations as well as international organizations such as the United Nations and regional organizations.

As the League of Arab States.

- It also enhances the capabilities of specialists and stakeholders in the field of consumer protection, especially observers and investigators, regarding whether or not there are consumer violations.

- Attention to trying to find legislative and technical solutions to the issue of inspection and seizure procedures and evidence, with a focus on the role of administrative and judicial control agencies in pursuing violations of electronic consumer rights.