دور ثقافة ادارة الخطأ في تعزيز سلوك المواطنة التنظيمي

الملخص EN

The Research seeks to submit a multi-level model to explore how the organizational error management culture affects citizenship behavior.

This is done by distributing the questionnaire form to a sample of public sector institutions in the departments of the colleges of Al-Muthanna University.

The sample included (90) employees with different educational attainment and their administrative positions, Distributed in (30) sections.

The researcher relied on the statistical program (Smart PLS) and (SPSS.

V25) in the practical application of the research.

The researcher has conducted a structural modeling analysis to test the influence of error management culture on organizational citizenship behavior.

The results of the data analysis showed a positive and significant correlation between dimensions of the organizational error culture (error management culture, error aversion culture) and Organizational citizenship behavior, in light of these findings and recommendations, the researcher reached a set of important conclusions and recommendations.