دور ثقافة الخطأ التنظيمي في تعزيز أداء مقدمي الخدمة المصرفية من خلال الدور الوسيط لصراع المهمة النسبي

الملخص EN

This study seeks to explore the role of Proportional Task conflict in explaining the relationship between the Organizational error culture and the service performance in a group of governmental and private banks in the Governorates of the middle Euphrates (Al-Muthanna, Al-Diwaniyah, Al-Hilla, Karbala).

The current study sample reached (40) bank managers and (259) workers with different educational attainment and administrative positions.

The study includes three main variables, which are the independent variable represented by the Organizational error culture, and the mediating variable represented by the Proportional Task conflict, and the adopted variable is the performance service variable.

A measurement tool has been used in the light of the previous studies in order to collect study data.

The study includes three main hypotheses represented by examining the relationship between the Organizational error culture and the Proportional Task conflict, as well as examining the multi-level relationship between the Proportional Task conflict and the service performance, as well as examining the mediating role of the Proportional Task conflict in the error culture and the service performance.

In order to test the study hypotheses, the study used a set of appropriate statistical tools such as correlation coefficients, arithmetic means, standard deviation, multiple regression analysis, and hierarchical linear modeling (HLM).

The researcher reached a set of important conclusions and recommendations, the most prominent of which was the existence of a relationship between the Organizational error culture and the Proportional Task conflict, as the results show between the Proportional Task conflict that plays a mediating role in explaining the relationship between the Organizational error culture and the service performance.