أثر ممارسات الإدارة البيئية الخضراء على جودة الخدمات الإلكترونية في البنوك التجارية الأردنية

الملخص EN

This study aimed to identify the impact of green environmental management practices on the quality of e-services in Jordanian commercial banks.

The study population consisted of Jordanian commercial banks.

a questionnaire was developed for data collection using (SPSS) to analyze the data.

However, the study relied on stratified regular random sample reached (361) person.

The study results showed that there is a significant statistical impact of green environmental management practices on the quality of e-services in the Jordanian commercial banks.