أثر جودة الخدمة اللكترونية على خلق قيمة الزبون : دراسة ميدانية لعينة من زبائن بنك التنمية المحلية

الملخص EN

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This study aims to identify the Impact of E-services quality dimensions on creating customer value at the BDL, and for this purpose a questionnaire was distributed and analyzed using Statistical Package for the Social, based on a set of Statistical methods, the study concluded that there is a strong correlation between the dimensions of E- service quality (competence, loyalty, system availability and privacy) and customer value, in addition to the existence of a relationship between the impact of E- service quality dimensions on customer value according to the demographic factor " age ".