أثر جودة الحياة الوظيفية في تحقيق التميز المؤسسي : دراسة تطبيقية على بعض المؤسسات بسطيف

الملخص EN

This article aims to highlight the impact of quality of work life in achieving institutional excellence in its two dimensions, leadership excellence and service excellence.

For this purpose, a field study was conducted on a sample of (31) representatives of an institution operating in the industrial zone of Setif, depending on the descriptive approach and the questionnaire as a tool for data collection.

The study concluded: * That the studied institutions are concerned with the quality of the workers' job lives through their interest in occupational health and safety in the work environment, participation in decision-making, wages and bonuses, training programs, job stability and security, opportunities for advancement and promotion, while the institutions under study have not succeeded in achieving a balance between the working and personal life of workers.

* And that the institutions under study are able to achieve institutional excellence, through their achievement of leadership excellence and excellence in service provision.

* And that the quality of job life affects positively and very strongly on institutional excellence in the institutions under study.