مساهمة إدارة المعرفة في تحسين جودة خدمات التعليم العالي : دراسة ميدانية في كلية العلوم الاقتصادية و التجارية و علوم التسيير بجامعة قسنطينة 02

الملخص EN

This study aimed to demonstrate the contribution of knowledge management in improving the quality of higher education services and the reality of that in the Faculty of Economic, Commercial and Management Sciences - University of Constantine 02; through studying the importance of planning, creating, storing and distributing knowledge in the faculty under the study and its reflection on the dimensions of the quality of service provided, as the study applied to a sample of professors, relying on questionnaire as a tool to find out the causal relationship between the two variables (knowledge management and service quality) Through the adoption of the statistical program spss v24, the study concluded that there is a positive, statistically significant effect of knowledge management on the quality of services and all its dimensions in the faculty under study.