Knowledge management practices among “ATS staff” in Algerian universities : an exploratory study

الملخص EN

This research is an attempt to identify the level of knowledge management practices among human resource (ATS staff: Administrative, Technical staff and Service agents) in Algerian universities.

In order to achieve this, a sample of (28) Algerian universities is studied, this is in the context of trying to get to know of the opinions of individuals who are human resources workers in Algerian universities and are working in departments of “the administrative, technical staff and service agents” and department of “training and improvement”, by using the questionnaire which targeted a sample of (126) individuals out of (140) in the study.

We concluded that knowledge management practices are available with moderate level in the Algerian universities, but this is quite inadequate and it needs more efforts in order to reach the optimum utilization of knowledge management.