أثر لامركزية صنع القرار على إدارة الخدمة بالمؤسسة العمومية الاقتصادية : دراسة عينة من وكالات التأمين التابعة للمديرية الجهوية لمؤسسة SAA-سطيف

الملخص EN

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This study has researched the extent of the existence of a statistically significant relationship between the decentralization of decision-making and service management in the economic public enterprise.

To make sure of this, a descriptive approach was adopted, with using a questionnaire as a tool for field data collection.

It was distributed to 109 responsible officials belonging to the agencies of the SAA regional directorate in Setif.

The study found a positive relationship between the decentralization of decision-making and service management in the SAA agencies participating in the study, as there was a tangible improvement in service management due to an increase: delegation, simplification of procedures, information flow, and flexibility.