تأثير عمليات إدارة المعرفة في تحقيق جودة التميز المؤسسي بمؤسسة الضمان الاجتماعي (CNAS)‎ بالجلفة

الملخص EN

This study aims to identify the impact of knowledge management processes in achieving the quality of institutional excellence, and to achieve the objectives of the study, a questionnaire consisting of 32 items was designed as a main tool for data collection from the study sample.

The impact of knowledge management processes (generating and diagnosing knowledge, storing and distributing knowledge, applying and evaluating knowledge) in achieving the quality of institutional excellence was tested using multiple regression analysis.

The results indicated that there is a statistically significant effect of the combined knowledge management processes in achieving the quality of institutional excellence for the Social Security Corporation (CNAS) in Djelfa, depending on the high (T) values at the level of significance (0.

00), which is statistically significant at the level of significance (α ≤ 0.

05).