تقييم جودة الخدمات الصحية في المؤسسات العمومية الاستشفائية بالجزائر من وجهة نظر الزبون المرضى : دراسة حالة المؤسسة العمومية الإستشفائية بن عمر الجيلاني بالوادي

الملخص EN

This study aims to identify the reality of health services in public hospital institutions and try to assess their quality on the part of patients, as quality is a basic requirement that must be met when providing health services, so the difference in the patient's personal variables (gender, age, academic level, condition) was measured.

Functional), and quality indicators (service quality dimensions) affecting health services in public hospital institutions, represented in (responsiveness, reliability, safety, sympathy, and tangibility) were also measured.

To achieve this, a model was built for the study, between the independent and dependent variables.

The study also highlighted the existence of statistically significant differences in the averages of the customer's evaluation of the health services provided to him according to the study's variables.