دور سلسلة التوريد في تحسين جودة الخدمة المصرفية من خلال تكنولوجيا المعلومات : دراسة مقارنة بين فرعي المصرفين الرشيد الحكومي و التجاري و الأهلي في محافظة البصرة

الملخص EN

The supply chain is of great importance in today's industries, especially in financial institutions because it has a chain of receiving and delivery channels.

Therefore, these institutions were the first to invest in the field of information technology, hence the aim of the current study to study the supply chain and its impact on the efficiency of operations and customer service, and the extent of its impact on Efficiency of operations and increase the ability of employees to solve problems, facilitate transactions and shorten procedures .

with reference to clarifying real concepts of the study elements of the supply chain and how it works with information technology to achieve the goal of quality services .

This comes through extrapolation and diagnosis of the current situation of supply chain management, analysis and evaluation of its response to the requirements of the environment This paper dealt with the impact of supply chain integration on providing the best services in the Iraqi banking sector through a comparison between Al-Ahly Al-Rasheed Governmental Commercial Bankers in Basra.

The results indicated that improving the efficiency of operations through the supply chain Using information technology, where the primary data were collected using a questionnaire, and the sample test A study of a sample consisting of (120) employees, who were divided equally between the two banks.

The methods of statistics used are analyzing data through exploratory factor analysis .

and the results of multiple regression analysis show that the integration of the supply chain greatly affects the banking performance.