واقع الإدارة الإلكترونية و مساهمتها في تحسين جودة الخدمة العمومية على مستوى الجماعات المحلية

الملخص EN

As a result of scientific and technical progress and the spread of the Internet, many impacts have appeared on the nature and work of administrative systems, The traditional forms of public service have retreated to a new pattern that focuses on the technological and information dimension To reformulate public services and make them based on the distinct capabilities of the Internet and business net work.Thus, the shift towards electronic management has become a global trend as a concept that expresses speed, instantaneous interaction and border penetration.

For this purpose, this study was addressed under the title: The role of electronic management in improving the public service