أثر ممارسات مشاركة و تمكين العاملين على مستوى الأداء المؤسسي للمنظمات العامة : دراسة ميدانية على موظفي الخطوط الأمامية بالهيئة القومية للبريد المصري

الملخص EN

Because many public organizations suffer from administrative bureaucracy that believes in the centralization of decision-making and the lack of delegation of powers to subordinates, which leads to the emergence of red tape and delays in the completion of work, which can have negative consequences at all levels.

This study aimed to identify the main tools and practices for employee participation and empowerment and their impact on the level of institutional performance of public organizations, in a way that puts public organizations in a competitive circle, not only with respect to other organizations, but also with what is reflected in the quality of their outputs in a way that achieves the satisfaction of the beneficiaries.

To achieve the objectives of the study and in order to the hypotheses that were tested and based on the nature of the study sample, which includes the front-line workers (service delivery offices) at the National Postal Authority of Egypt in Alexandria, their number (850) for the year 2020/2021, the researcher used two types of statistical methods: The descriptive statistics method, where arithmetic means, standard deviations, and coefficients of variation were used, for the values of the sample responses at the paragraphs of the questionnaire, and the inferential statistics method, where multiple regression analysis was used to study the effect of the two independent variables (participation and empowerment of workers in relation to senior management, and participation and empowerment of workers and their relation with them themselves).

On the dependent variable (the level of institutional performance of public organizations), ANOVA and T-Test were used to determine if there were statistically significant differences between the opinions of the study sample about the questions asked to them.

Based on the findings of the study, the study made several recommendations, the most important were: The need for public organizations to adopt administrative practices directed towards motivation through the development of participation and empowerment processes as a key tool for building trust relationships between superiors and subordinates, which leads to innovation and achieving levels of trust, higher in performance and significantly contributes to the strengthening of Organizational Citizenship Behavior (OCB), which requires the importance of clearly articulating job expectations, and providing adequate resources, among those tasked with working in the front lines (service delivery offices).