القوة و تكتيكات النفوذ في القيادة و أثرها على المهارات الناعمة في شركات تكنولوجيا المعلومات في الأردن

الملخص EN

The study aims at measuring the impact of power and tactics on soft skills in information technology companies in Jordan.

The study relied on analytical descriptive approach, and the study society is composed of the IT companies.

The sample consisted of directors and heads of departments in the 142 senior departments, and the questionnaire was distributed to all of them.

The results of the study were as follows: (a) There is a statistically significant effect at the level of (α = 0.05) for the force in its dimensions (legitimacy, punishment, rewards, reference, experience), for the influence of tacticsin its dimensions(persuasion, inspiration, consultation, alliance).

And for the Soft skills in the dimensions (communication, teamwork, work under pressure, change management, decision-making) in the information technology companies in Jordan.

The study recommended that leaders should use attract the employeesto leadership by enhancing the characteristics of distinguished leaders, as an attractive charisma of the leader makes the workers more influential in their leadership.

It also recommended strengthening the ability of the leader to propose quick solutions to the problems of work by strengthening the role of the legitimate power of the lead managers by strengthening the authority of the official manager to manage the conflicts between the employees and delegating the powers of the employees in proportion to achieving the objectives of the company