التمكين الإداري للعاملين و أثره على الالتزام التنظيمي في البنوك الأردنية

الملخص EN

The study aimed to measure the effect of employees’ administrative empowerment on the organizational commitment in Jordanian banks.

It relied on the descriptive analytical approach.

The study population consisted of Jordanian commercial banks.

The directors of departments and heads of departments in the main centers of Jordanian banks represented the sampling unit.

The community was completely surveyed.

(286) questionnaires were distributed; (257) questionnaires were retrieved, all of which were valid for analysis.

The study found several results, most notably: There was a statistically significant effect at the level of significance of (α = 0.05) for employees’ administrative empowerment with its dimensions (delegation of competence, training, effective communication, motivation) on the organizational commitment with its dimensions (emotional commitment, continuity commitment, and normative commitment) in Jordanian banks.

The study recommended the necessity of studying and investigating the employees’ administrative empowerment, the need to that it must be applied in the competing operations that take place, and the need to maintain the current level of organizational commitment by continuing to provide incentives and achieve and improve employee sustainability.