أثر تدريب العاملين على جودة الخدمات المصرفية في البنك العربيفي الأردن

الملخص EN

The aim of this study is to identify the impact of the employee’s development on the banking services quality with its components (reliability, safety, responsiveness, empathy) in Arab Bank in Jordan.

This study adopted the descriptive analytical method.

The study population is all the branches of the Arab Bank in the capital Amman (948), and the sample of the study is a random sample class consists of (168) employees, the major resultsof the study are: There are significant of statistical differences for the development of workers on the quality of banking services in the Arab Bank in Jordan.

There are significant differences in the development of employees in the Arab Bank in Jordan.

There are significantstatistical differences in the development of safety personnel at the Arab Bank in Jordan.

The researcher recommended a number of recommendations, including the importance of increasing the quality of banking services provided in Jordan.

(Reliability, responsiveness, empathy,safety) asimportant factorsto be taken into consideration when evaluating clients for the Bank'sservices.

Urging Bank employeesto take individual interest in customers when they receive banking services.

Bank employees increase interaction with customers, which increases the customer's sense of security.