تسيير الموارد البشرية في القطاع السياحي : بين متطلبات المهنة و تحديات المحيط

الملخص EN

The tourism sector is distinguished from other sectors by being a dynamic activity and exploration of new places, and the subject of work in it is mainly human.

This multifaceted activity generates enormous income for countries and contributes more to PIB GDP than many other economic sectors.

Despite the deterioration of the security aspect and the economic recession in many countries of the world, this did not prevent the increase in the pace of tourism at the global level, according to the report of the International Travel and Tourism Council for the year 2013 (WTTC).

The sector for 2013 is $ 7 trillion, or 9.

5% of international GDP (WTTC, 2014, p3).

But the tourism sector can only succeed if all resources are used in a rational, scientific and rational manner.

Often the key to the success of the tourism industry in managing human resources (Akwara, Azalahu Francis, P97) is key.

The services provided by tourism of all kinds, be it curative, sporting, cultural, practical, scientific, commercial, food, coastal, desert or religious.

They are all highly dependent on the quality of human resources.

The main task of the Human Resources Department lies in ensuring the quality of service by making a good choice of these resources and maintaining them with a fair incentive system, training programs that suit the needs and aspirations of each employee, and providing all capabilities and opportunities that allow these human resources to upgrade horizontally and vertically, using all appropriate policies to retain these competencies.

Understanding the changing and often violent environment surrounding tourism helps to understand the challenges facing human resources - (businessmen, managers, and employees) - but when human resources are themselves the subject of the challenge, the entire tourism industry is the subject of this challenge.

The whole world is undergoing a profound and rapid change.

Societies change and the tourists change, but their demands, needs and aspirations abound, and this is what makes the tourism industry change and develop according to this environment.

It can only do so if it develops its human resources according to what a tourist needs to meet his needs and provide a high-quality service.

Key Words: Human Resources; The Tourism Sector; Environmental Challenges.