التنوع الثقافي للموارد البشرية و أثره في جودة الخدمة : بحث استطلاعي لآراء عينة من العاملين في فندق بابل الدولي

الملخص EN

The Objective of this Study is to Analyze the Phenomenon of Cultural Diversity of Human Resources and its Impact on the Quality of Service through the study problem that Emphasizes the extent of the Organization's Understanding of the Importance of Cultural Diversity of Human Resources and its Reflection on the Quality of Service by asking a number of Questions to the Variables of study Variables.

On a Sample of Human Resources at the Babylon International Hotel.

A Sample of 132 People from Different Cultures and Nationalities was Taken.

The study relied on the Questionnaire The study Concluded with a set of Recommendations, the most Important of which was the existence of a correlation between the Dimensions of the Cultural Diversity of Human Resources and the Quality of Service.

The study concluded with a set of Recommendations, namely the need to involve human resources in drawing up long term strategic plans by giving them more Of delegation and powers in the administration)