ممارسات إدارة الجودة الشاملة و أثرها في الأداء التنظيمي المستدام : دراسة تحليلية لآراء عينة من منتسبي شركة الفرات العامة للصناعات الكيمياوية و المبيدات

الملخص EN

The research aims to identify the impact of TQM practices by its dimensions (leadership, strategic planning, customer focus, information, analysis and improvement, human resources focus, process management, and business results) on sustainable organizational performance by three dimensions (economic performance, environmental performance, and social performance).

Al Furat state Company for Chemical and Pesticides Industries was selected as a place to conduct the research, from a sample of 216 members.

The questionnaire was prepared on the basis of (Tarı et al 2007), to (T.

Q.

M) and, by(Bansal, 2005 ,Paulraj, 2011, Zhu & Sarkis, 2004) to sustainable organizational performance, The research was based on one main hypothesis, of which seven sub-hypotheses were validated using valid statistical tests.

The researchers used ready statistical programs to test and analyze research hypotheses such as the spss program and structural equation modeling.

The research has reached a number of conclusions and recommendations, the most important of which is the adoption of TQM practices and their application at the company level, spreading the culture of continuous improvement and motivating employees to participate in the implementation, which will push the company towards achieving sustainable organizational performance.

The research recommended the need to improve the company's main operations in order to improve sustainable performance.