تأثير القيادة التعسفية في إداء تقديم الخدمة بتوسيط الاحتراق الوظيفي : بحث تحليلي في جامعة البصرة

الملخص EN

The objective of the research is to shed light on the dark side of leadership and abusive behaviour through understanding the negative effect of abusive leadership on service provision performance.

The problem of the research is formulated in two main questions which are “does the abusive leadership of the head departments influence service provision performance of teachers to Basrah university students? And what is the role of job burnout in this influence? ” To answer these two questions, the theoretical framework is formulated building on the research hypotheses.

A questionnaire is used as a tool for data collection.

The data were analyzed by using a number of statistical methods to explore the results via using (SPSS V22) and (Amos V22).

The results show there is a significant influence of abusive leadership behavior of the head departments on teachers' service provision performance under the mediation of job burnout through its dimentions (Emotional exhaustion, Depersonalization, and Diminished personal accomplishment).

This means the influence of abusive leadership behaviours is indirect on service provision performance.

The research also provides some recommendations as well as future studies that may help in conducting future studies.